REFUNDS

HOME AND HOLIDAY MENU

If you sadly have to cancel your order we will refund you in full, minus a $15 cancellation fee, as long as you give us more than 24 hours notice. Unfortunately, we cannot refund you anything if it is less than 24 hours notice.

BOAT PROVISIONS MENU

If you sadly have to cancel your order we will refund you in full, minus a $15 cancellation fee, as long as you give us more than 48 hours notice. Unfortunately, we cannot refund you anything if it is less than 48 hours notice.

PRIVACY POLICY

We do not collect any details from Credit Cards on our website. They are collected by the Commonwealth Bank of Australia.

DELIVERY

NOTE: There is no delivery fee for meal packages ordered from the Boat Provisioning Menu

  • For next day Breakfast and Lunch delivery, orders must be made by 4pm the day prior. Deliveries will be from 7am. We cannot enter your room so it is important you are available in your room to receive your order. We will text you with an approximate delivery window of 30 minutes (eg 7.15 to 7.45)
  • For same day delivery of Dinner, orders must be made by 10.am and delivery will be from 4pm. Remember, we cannot enter your room so it is important you are available in your room to receive your order. We will text you with an approximate delivery window of 30 minutes (eg between 4.15 and 4.45)
  • Delivery is free for orders over $75.  A delivery fee is charged for all orders less than $75 and we have a minimum order of $40.
  • Our delivery area is from Shute Harbour to Cannonvale. A $5 delivery fee applies to Jubilee Pocket, Airlie Beach and Cannonvale. Delivery to Woodwark, Cannon Valley, Flame Tree, Mandalay and Shute Harbour is $20. If you would like your delivery prior to your arrival we can stock your fridge as long as your make prior arrangement with your holiday property management.  If you require this service you must leave specific delivery instructions on the checkout page including your accommodation managers name and contact details for our drivers to follow. 
  • The food will be at your risk from the time of delivery to the Delivery Address or in accordance with your delivery instructions on the Checkout page.